Return & Refund Policy

At GoMaipet, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Window

You may return your item within 30 days of delivery for a refund or replacement.

Return Conditions

To be eligible for a return:

The item must be unused and in its original condition
It must be returned in the original packaging
Proof of purchase (order confirmation) is required

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll make it right as quickly as possible at no additional cost to you.

Refund Process

Once your return is received and inspected:

Your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or provider

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect
We recommend using a trackable shipping method for your return